Quality Analyst - GERMAN

Quality Analyst

The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA’s.

Join our team as a Quality Analyst, where you’ll play a key role in driving performance, coaching teams, and ensuring top-quality service delivery.

What you’ll do:
✅ Monitor, evaluate & coach reps to meet quality standards
✅ Deliver feedback, training & just-in-time support
✅ Partner with Team Leads & Managers to boost results
✅ Analyse data, spot trends & recommend improvements
✅ Support process development & policy alignment

What we’re looking for:
🔹 Bachelor’s degree + experience in Content Moderation / Trust & Safety / QA (social media preferred)
🔹 Strong English + proficiency in GERMAN(C1+)
🔹 Excellent communication, coaching & problem-solving skills
🔹 Proficiency in Excel & data analysis
🔹 Flexible, proactive & adaptable to change

If you’re passionate about quality, coaching and impact, we’d love to hear from you! 🚀

#LI-FA1

#QualityAnalyst #NowHiring #JoinOurTeam #CareerOpportunity #TrustAndSafety #ContentModeration #OperationsExcellence #CoachingAndDevelopment #SocialMediaJobs #BilingualJobs #QAJobs #HiringInIreland #WorkWithUs #CovalenCareers #ApplyNow
Show more Show less