Quality Auditing Manager

Skill required: Trust & Safety - Content management

Designation: Quality Auditing Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization.

What are we looking for?

Quality Assurance (QA)
Quality Management
Adaptable and flexible
Agility for quick learning
Written and verbal communication
Strong analytical skills
Ability to work well in a team Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Roles and Responsibilities:
In this role you are required to identify and assess complex problems for area of responsibility
The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
Requires adherence to strategic direction set by senior management when establishing near-term goals
Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
Some latitude in decision-making in involved
you will act independently to determine methods and procedures on new assignments
Decisions individual at this role makes have a major day to day impact on area of responsibility
The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts, Any Graduation
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