Reputation Manager

About Eneba

At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.

About The Role

We’re hiring our first-ever Reputation Manager to build and lead Eneba’s online reputation strategy and we will be expecting you to take it to the next level, creating proactive frameworks to boost positive sentiment, neutralize negative noise, and drive brand trust across critical platforms like Reddit, Trustpilot, Quora, Google Play, and YouTube.

You’ll be working hands-on and creatively, using a mix of black hat, gray hat, and ethical growth tactics to shape how our brand is perceived where our users spend their time. You’ll also partner with marketing, support, SEO, and influencer teams to ensure that reputation management is deeply embedded in our user acquisition and retention efforts.

This is a build-from-scratch role with significant scale, supporting a fast-growing platform and an active community generating ongoing conversations and feedback across multiple channels. It’s your chance to lead Eneba’s voice across the internet.

About The Team

You’ll report to one of the Co-founders and CMO and work closely with:

Customer support (for case resolution and user satisfaction)
Marketing teams (SEO and others)
Data & tech teams (for automation and monitoring tools)

Responsibilities

Develop and execute Eneba’s reputation management strategy across Reddit, Trustpilot, Quora, Google Play, YouTube, and other platforms.
Monitor sentiment, flag risks, and proactively shape conversations, not just respond to them.
Develop and oversee systems to optimize engagement and presence across multiple channels, implementing strategies to enhance visibility and perception.
Collaborate with internal teams to address user feedback and minimize reputational risks.
Collaborate with SEO, Influencer, Paid Media, and Content teams to align messaging and optimize brand perception.
Establish dashboards and alert systems to monitor our reputation in real time.
Over time, build a scalable team or network to expand Eneba’s reputation footprint.

Must-have Requirements

Demonstrated success in deploying unconventional strategies for online reputation enhancement across both consumer-facing and business-focused environments.
Extensive experience engaging with major user-generated content platforms and public review channels.
Well-versed in technical methods for maintaining operational continuity across digital ecosystems, including account management and platform compliance dynamics.
Experience developing creative, hackish solutions to shape public perception.
Strong sense of ownership, proactive mindset, and ability to thrive independently in a dynamic, fast-paced environment.

Nice-to-have Requirements

Familiarity with automation and alert tools for sentiment monitoring.

What It’s Like To Work At Eneba

Opportunity to join our Employee Stock Options program.
Opportunity to help scale a unique product.
Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
Paid volunteering opportunities.
Work location of your choice: office, remote, opportunity to work and travel.
Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
Please attach CV's in English.
To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice
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