Scaled Operation Manager - TikTok LIVE

Responsibilities
About the Team
The PTE-Scaled governance team is responsible for the end-to-end business results, such as the final results of ecological governance and LIVE monetization governance. Simultaneously, we must ensure that the governance experience does not impact business growth.
With the development and expansion of the LIVE business, we also handle other projects rather than original governance projects, such as agency governance, model solution and other projects.
We need to evolve into a central role of scaled operations for overall LIVE and provide a one-stop solution to the needs of scaled projects with a full lifecycle.
We leverage both in-house and BPO resources to partner or integrate all business needs for high-efficiency and high-quality operations.
More importantly, in 2025, the team will accelerate ROI improvement methods for overall operations to balance cost and effectual output better.

Responsibilities
- Provide consultative support to cross-functional (XFN) teams seeking the BPO resources—review project, ensure execution readiness, and coordinate across stakeholders.
- Lead intake, risk assessment, onboarding coordination, and post-launch tracking for XFN-led initiatives.
- Support the execution of TikTok LIVE’s global content governance and moderation strategies by improving quality frameworks, workflows, and performance mechanisms.
- Coordinate and drive key quality governance initiatives, to enhance moderation effectiveness across global vendor sites.
- Collaborate closely with cross-functional stakeholders to conduct root cause analysis (RCA), align action plans, and ensure timely resolution of operational issues.
- Track and analyze key metrics, identify performance trends and gaps, and translate findings into actionable improvement plans.
- Act as a bridge between business needs and operational execution—ensuring clear communication, alignment, and high standards of execution across teams.

Qualifications
Minimum Qualifications:
- Bachelor’s degree or above; 5+ years of experience in operations, quality governance, trust & safety, or a related field in the content or internet industry.
- Strong analytical thinking and project management skills, with the ability to handle multiple priorities and communicate clearly across stakeholders.
- Strong data analysis capability — comfortable working with dashboards or raw data, identifying patterns, and generating actionable insights.
- Familiarity with moderation workflows, quality metrics, or large-scale vendor management is a plus.
- Comfortable working in fast-paced, cross-cultural environments with global stakeholders.

Preferred Qualifications:
- Strong problem-solving skills and a structured mindset, capable of dissecting complex problems and designing scalable solutions.
- Experience in building operational frameworks or governance mechanisms from scratch.
- Ability to work both independently and collaboratively, with a proactive and result-driven attitude.
- Experience working with BPO partners or outsourced operations is highly valued.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.