Trust & Safety Associate - Thai-bilingual

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE and DC Comics, among many others.

The Trust & Safety Associate will assist with creator and user operations efforts, including content moderation, appeals, and policy enforcement. You must be detail-oriented, visual, and self-motivated. Bilingual in Thai required.

This is a part-time contract role, up to 25 hours per week.

Responsibilities

Review and investigate escalated reports and appeals of potential violations of our policies
Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content
Provide support in resolving issues reported by moderation teams
Respond to incoming user inquiries, complaints, feedback, and reports
Work with other departments to track and resolve bugs and other technical issues
Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
Keep up-to-date on current events and assist with policy research and analysis

Requirements

Education: B.A./B.S. in related fields
1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
Native-level proficiency in Thai
Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc
Ability to understand and analyze complex cases
Interested in content policy, compliance, and/or internet governance
Must have experience working with multicultural company

With approximately 170 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--Wattpad WEBTOON Studios, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Join us and work with some of the biggest artists, IP, and fandoms in comics!

#WEBTOON